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    FREQUENTLY ASKED QUESTIONS

    Can I pay you to make a customized sleeve?

    Yes. We do allow you to create and purchase your own sleeves. Customized items can’t be returned.

    Shipping & Returns What do I do if my order never arrives?

    Check your order confirmation email for the tracking number. If that doesn’t work, send us an email, tell us what you ordered and your order number, and we will track it down for you.

    What do I do if my order arrived damaged?

    Send us an email. Tell us what you ordered and your order number, and we’ll help you out.

    What do I do if I would like to return my order?

    If you want to return something unopened that you bought within the last six months just reply to your confirmation email. Note: We can’t accept returns outside the US.

    You still need help?

    You can send us an email at shawnmoye@themoyegroup.com Please include your order number and any other relevant information.

    How do I make a purchase?

    To place an order search for the items you would like to order. Use the search bar at the top of the page to search for products. Click on a product to see more details. To add the product to your cart, click on the orange button that says “Add to Cart.” After you add something to your cart, you can keep shopping or check out. To check out, click on the orange button that says “Proceed to Checkout.” While you’re shopping, you can always click the cart in the upper right corner of your screen to view your shopping cart or proceed to checkout.  On the checkout page, add or select your shipping address. At this time, we only ship within the contiguous U.S. Next, add your select your payment method. Before you place your order, review the items in your cart. Any discounts or promotions will be reflected in your Order Total. When you’re ready, click the orange button that says “Place Order.” We’ll send you an email confirming your order

    The Moye Group, LLC Privacy Policy

    This Privacy Policy was last modified on 11/1/2020

     

    The Moye Group, LLC (“us”, “we”, or “our”) operates http://www./com. This page informs you of our policies regarding the collection, use and disclosure of Personal information we receive from users of the Site.

     

    We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

    Information Collection And Use

    While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you.

    Log Data

    Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as your computers Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of  your visit, the time spent on the pages and other statistic. We will never share your information with any third party. Who is a third party? Well the first party is us, and the second party is you. So a third party is anyone other than us and you. And, you know, they probably have enough already.

    WHAT ARE COOKIES AND DOES VITALITY USE THEM?

    A cookie is a file containing an identifier that is automatically sent by Us to your browser or mobile device and is stored by the browser or mobile device. The identifier is then sent back to the server each time the browser or device requests a page from the server. This information might be about you, your preferences or your device and is mostly used to make the Website or Application work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized experience.

     

    Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

     

    Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

    Vitality uses different categories of cookies for certain purposes:

    • Strictly Necessary: These cookies are necessary for the Website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling out forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.
    • Performance: These cookies allow Us to count visits and traffic sources so We can measure and improve the performance of Our site. They help us to know which pages are the most and least popular and see how users move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, We will not know when you have visited Our Website and will not be able to monitor its performance.
    • Functional: These cookies enable the Website to provide enhanced functionality and personalization. If you do not allow these cookies, then some or all of these services may not function properly.

     

     

     

    Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

    Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

    Information We Collect

    • It is always up to you whether to disclose personally identifiable information to us, if you elect not to do so, we reserve the right not to register you as a user or provide your with any products or services.We are collecting data for several reason:
      • To better understand your needs and provide you with the services you have requested.
      • To send you promotional emails containing information we think you may like when we have your consent to do so;
      • To contact you to fill our surveys or participate in other types of market research when we have your consent to do so;

    Age Recommendation

    This product is recommended for ages 9+

    Do not buy an electrical toy, or any toy, for a child too young to use it safely. Always check the age recommendation on the shelf package and website. Remember that this is a minimum age recommendation. If a toy is labeled “Not Recommended for Children under 9 Years of Age,” this does not mean that every child who is 9 years old is mature enough to operate it. The buyer must still consider an individual child’s capabilities.

    Operation Manual of E-Sports Trainer

    1. Power On

    Long press power button,  after self-test, it will enter the working state.

    1. Power Off

    Long press power button to turn off the machine

    1. Languages Setting

    Long press set_ Key “to enter the language setting, voice remind the current language, short press once to switch to another language, voice remind at the same time, the display area shows the following information:

    001 = Chinese 002 = English 003 = French 004 = German 005 = Russian 006 = Spanish 007 = Italian

    1. Good & Tucked count display switch Short Press “On/Off ” switch, can see the good and tucked numbers
    1. Real time display angle

    When the ball is not thrown, the pointer will display the current angle in real time

    1. Toss detection & Reminder

    However, when you throw the ball, you will count and judge the good & tucked according to the angle of your throwing, and give relevant voice reminders. At the same time, the motor will take the initiative to play good voice when the user’s wrist position is within ± 45 angle of the upper vertical axis. When the user shoots the wrist position in the vertical axis of the earth 45. When the angle is out of range, the tucked voice is played.

    1. Automatic sleep & shutdown

    If No action for 10s, the backlight will turn off, and machine turn off 5 mins  automatically.

    1. Counting memory

    Good & tucked count will be kept all the time even turn off. It  can manual clearing after shutdown, but it will stop counting when the count reaches the maximum of 999.

    1. Clear Counting memory

    Short Press “Set” button to clear the counting memory, and “000” will be displayed in the digital display area of the screen. At the same time, “count clear” will be broadcast.

    1. Charge & charge indication

    When charging, the LCD will display the current charging power in real time. When using, the LCD will display the current battery power in real time.

     

    Important Safety Information for E-Sports Trainer

    Electric toys and other electrically operated products intended for use by children or adults can be extremely hazardous if improperly used, used without supervision, or not properly designed and/or constructed. The possible dangers are many: electric shock, burns, especially if the product has a heating element; and a wide variety of mechanical hazards common to toys in general, such as sharp edges and points and dangerous moving parts.

    Do not buy an electrical toy, or any toy, for a child too young to use it safely. Always check the age recommendation on the shelf package and website. Remember that this is a minimum age recommendation. If a toy is labeled “Not Recommended for Children under 9 Years of Age,” this does not mean that every child who is 9 years old is mature enough to operate it. The buyer must still consider an individual child’s capabilities.

    Supervise the use of any electrical product. Just how much supervision is necessary is again a matter of judgment. Consider both the maturity of the child and the nature of the toy. Be sure that the plug of an electrical product fits snugly into wall outlets or (if they must be used) extension cord receptacles. To prevent electrical shock, no prongs should be exposed. Teach children always to disconnect an electrical appliance after use by grasping the plug, not by pulling on the cord. Keep infants and toddlers out of the area in which an electrical toy is being use

    Storage. All electrical toys should be put away immediately after use in a dry storage area out of the reach of younger children.

    Maintenance and Disposal. Deterioration of electrically operated toys can present many hazards. Therefore, check on their condition periodically. Be alert for broken parts, frayed cords, and damage to enclosures of wiring and other protected components. Only an adult or responsible older child should replace a light bulb on an electrical toy, as it is extremely important that the replacement bulb be of the proper wattage and that the plug is disconnected when the change is made. Any product that has been so severely damaged that adequate repairs cannot be made should be discarded immediately.

    WARNING: Failure to follow these safety instructions could result in fire, electric shock, injury, or damage to E-Sports Trainer or other property. Read all the safety information below before using E-Sports Trainer.

    Handling: Handle the E-Sports Trainer with care. It is made of metal and plastic and has sensitive electronic components inside. E-Sports Trainer or its battery can be damaged if dropped, burned, punctured, or crushed, or if it comes in contact with liquid. If you suspect damage to E-Sports Trainer or the battery, discontinue use of E-Sports Trainer, as it may cause overheating or injury. Don’t use E-Sports Trainer with cracked casing, as it may cause injury.

    Repairing:  Don’t open E-Sports Trainer and don’t attempt to repair E-Sports Trainer yourself. Disassembling E-Sports Trainer may damage it or cause injury to you. If E-Sports Trainer is damaged or malfunctions, contact The Moye Group LLC.

    Battery:  Don’t attempt to replace the E-Sports Trainer battery yourself. The lithium-ion battery in E-Sports Trainer should be replaced by The Moye Group, LLC. Improper replacement or repair could damage the battery, cause overheating, or result in injury. The battery must be recycled or disposed of separately from household waste. Don’t incinerate the battery.

    Distraction:  Using E-Sports Trainer in some circumstances may distract you and might cause a dangerous situation (for example, avoid using while riding a bicycle and avoid typing a text message while driving a car). Observe rules that prohibit or restrict the use of E-Sports Trainer.

    Charging To charge E-Sports Trainer, do any of the following:  Connect E-Sports Trainer and your computer with a cable. You can also charge E-Sports Trainer with other third-party cables and power adapters that are compliant with USB 2.0 or later and with applicable country regulations and international and regional safety standards. Other adapters may not meet applicable safety standards and charging with such adapters could pose a risk of death or injury.

    Using damaged cables or chargers, or charging when moisture is present, can cause fire, electric shock, injury, or damage to E-Sports Trainer or other property: When you use the charging cable (included) or a wireless charger (sold separately) to charge E-Sports Trainer, make sure its USB connector is fully inserted into a compatible power adapter before you plug the adapter into a power outlet. It’s important to keep E-Sports Trainer, the charging cable, the power adapter, and any wireless charger in a well-ventilated area when in use or charging. When using a wireless charger, remove metallic cases and avoid placing metallic foreign objects on the charger (for example, keys, coins, batteries, or jewelry), as they may become warm or interfere with charging.

    Prolonged heat exposure: Use common sense to avoid situations where your skin is in contact with a device, its power adapter, or a wireless charger when it’s operating or connected to a power source for long periods of time. For example, don’t sleep on a device, power adapter, or wireless charger, or place them under a blanket, pillow, or your body, when it’s connected to a power source. Keep your iPhone, the power adapter, and any wireless charger in a well-ventilated area when in use or charging. Take special care if you have a physical condition that affects your ability to detect heat against the body.

    USB power adapter:  (sold separately) To operate safely and reduce the possibility of heat-related injury or damage, plug the power adapter directly into a power outlet. Don’t use the power adapter in wet locations, such as near a sink, bathtub, or shower stall, and don’t connect or disconnect the power adapter with wet hands. Stop using the power adapter and any cables if any of the following conditions exist:

    The power adapter plug or prongs are damaged.

    The charge cable becomes frayed or otherwise damaged.

    The power adapter is exposed to excessive moisture, or liquid is spilled into the power adapter.

    The power adapter has been dropped, and its enclosure is damaged.

    20 W USB-C power adapter specifications: Frequency: 50 to 60 Hz, single phase Line voltage: 100 to 240 V Output Voltage/Current: 9 VDC/2.2A Minimum Power Output: 20W Output Port: USB-C 18W USB-C power adapter specifications:

    Frequency: 50 to 60 Hz, single phase Line voltage: 100 to 240 V Output voltage: 5V/3A or 9V/2A

    Output Port: USB-C 5W USB power adapter specifications: Frequency: 50 to 60 Hz, single phase

    Line voltage: 100 to 240 V Output voltage: 5V/1A Output Port: USB

    Medical device interference: E-Sports Trainer contains magnets as well as components that emit electromagnetic fields. These magnets and electromagnetic fields may interfere with medical devices, such as pacemakers and defibrillators.

    Though all E-Sports Trainer models contain magnets they’re not expected to pose a greater risk of magnetic interference to medical devices. Consult your physician and medical device manufacturer for information specific to your medical device and whether you need to maintain a safe distance of separation between your medical device and E-Sports Trainer. There are many types of medical devices, and manufacturers often provide recommendations on the safe use of their devices around wireless or magnetic products to prevent possible interference. If you suspect E-Sports Trainer is interfering with your medical device, stop using E-Sports Trainer.

    Medical conditions: If you have any medical condition or experience symptoms that you believe could be affected by E-Sports Trainer or flashing lights (for example, seizures, blackouts, eyestrain, or headaches), consult with your physician prior to using E-Sports Trainer.

    Explosive and other atmospheric conditions:  Charging or using E-Sports Trainer in any area with a potentially explosive atmosphere, such as areas where the air contains high levels of flammable chemicals, vapors, or particles (such as grain, dust, or metal powders), may be hazardous. Exposing E-Sports Trainer to environments having high concentrations of industrial chemicals, including near evaporating liquified gasses such as helium, may damage or impair E-Sports Trainer functionality. Obey all signs and instructions.

    Repetitive motion When you perform repetitive activities such shooting with E-Sports Trainer, you may experience discomfort in your hands, arms, wrists, shoulders, neck, or other parts of your body. If you experience discomfort, stop using E-Sports Trainer and consult a physician.

    This device is not intended for use where the failure of the device could lead to death, personal injury, or severe environmental damage.

    Choking hazard Some E-Sports Trainer accessories may present a choking hazard to small children. Keep these accessories away from small children.

    The flammability requirement of solids under ASTM F963-08 section 4.2 according to Annex A4, “Flammability testing procedure for solids and soft toys”. The mechanical hazards requirements of ASTM F963-08, “Standard consumer safety specification for toy safety”. The acoustics requirements of ASTM F963-08, “Standard Consumer Safety Specification on Toy Safety”, section 4.5.  The soluble heavy metals content requirements of ASTM F963-08, “Standard Consumer Safety Specification for Toy Safety,” Section 4.3.5.2.

    CONTACT US

    Phone: 704-915-0417
    Email: themoyegroup@gmail.com

    Address: PO Box 864 Huntersville NC 28070

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    Send us an email and we’ll get in touch shortly.